Job Description

Inbound Claims Call Center Representative

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurich's customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated Claims Call Center team in February 2026. If you are passionate about customer service and want to help people, we want to talk to you. This role offers an in-depth, 6-week training that covers everything you'll need to get started. All candidates hired must live within the Schaumburg, IL metropolitan area training will take place in-person at our Schaumburg, IL office. After training is completed, the role will be remote within the United States.

Your Day to Day Responsibilities:

• Process clients' first notice of loss claim reports received through Zurich's phone & non-phone reporting options in a timely and accurate manner.
• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others in order to provide an effective service and clear advice to colleagues and customers.
• Liaise with internal and external clients in order to exchange information, clarify facts, and resolve queries and/or problems efficiently.
• Provide feedback and recommendations to the team in order to improve the quality of customer care.
• Follow procedures to ensure adherence to the company's risk and compliance policies.

Highlights:

• 8 hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time)
• After training you will be working remotely (100%)
• Annual Merit Increase & Bonus Opportunity
• Opportunity Potential for Overtime Pay
• Amazing PTO
• 401K Match
• Career mobility
• Medical, Vision & Dental

Basic Qualifications:

• High School Diploma or Equivalent
• +6 months Customer Service experience
• Data entry experience

Work from home office requirements:

• Designated workspace free from noise and other distractions
• Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications:

• 6 months call center experience
• Strong data entry skills and the ability to type 32 WPM or more
• Demonstrated proficiency in Windows based operating systems and Microsoft office
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Strong comprehension skills, professional demeanor
• Solid oral & written communication skills
• Demonstrated strong attention to detail and solid problem-solving skills
• Insurance knowledge preferred

Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to applyyour unique background matters to us. The pay range shown is a national average and may vary by location. The proposed hourly rate for this position is $21.21/hr, with short-term incentive bonus eligibility set at 5%. We offer competitive pay and comprehensive benefits for employees and their families.

At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environmentso you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500. Join us for a brighter futurefor yourself and our customers. Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets. Zurich complies with 18 U.S. Code 1033.

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