Job Description

CUSTOMER SERVICE REPRESENTATIVE ASSOCIATE HYBRID ST. LOUIS MISSOURI

Due to our expansive growth, we are seeking a Hybrid Customer Service Associates who are looking for an opportunity to join a dynamic Company with excellent room for growth and the ability to receive performance-based incentives.

PURPOSE: Providing technical assistance and support via inbound phone calls to TriZetto Provider Solutions’ internal/external clients trading partners and vendors who are utilizing TriZetto products under close supervision. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions. Ideal candidates should demonstrate the desire to make the customers experience superior.

GENERAL REQUIREMENTS

• Likes talking on the phone.
• Likes working in a team with others.
• Ability to work in fast paced dynamic environment.
• Open to coaching, adaptable and willing to try innovative approaches.
• Dedicated quiet workspace.
• Reliable high speed internet connection required.

ESSENTIAL FUNCTIONS:
1. Answering a high volume of inbound technical phone calls.
2. Troubleshooting diagnosing and resolving technical issues with high First Contact Resolution rates (FCR).
3. Following established policies, procedures, processes, and workflows to ensure appropriate resolution of issues of limited scope.
4. Documenting all issues comments and resolutions in appropriate software system applications.

QUALIFICATIONS:
Education: High school diploma GED Certificate or equivalency. Associate or bachelor’s degree in healthcare management preferred.
Experience: Minimum of two years’ experience in customer service. Understanding of the insurance industry electronic claims medical office knowledge and/or coding/billing preferred.
Technical Competencies:
- Proficient in computer skills including typing navigating Windows-based platforms and utilizing Microsoft Office applications.
- Strong customer service and quality orientation.
- Excellent problem solving skills.
Behavioral Competencies:
- Excellent verbal communication and written documentation skills
- Strong customer service skills.
- Ability to work in a fast-paced team environment with excellent organizational skills.

Benefits

• Medical/Dental
• Paid time off plans
• About paid company-holidays annually (varies slightly year to year)
• Monday – Friday schedule/No weekend hours

• Phones close at 6:00pm CST/No late hours.
• Career path within Call Center (for solid performers)
• Opportunities for growth throughout our organization, once proven successful in Call Center role.

Salary and Other Compensation :

Applications are accepted on an ongoing basis for CO only.

The hourly rate for this position is $17.54 per hour non-negotiable.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

Benefits : Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

· Medical/Dental/Vision/Life Insurance

· Paid holidays plus Paid Time Off

· 401(k) plan and contributions

· Long-term/Short-term Disability

· Paid Parental Leave

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

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