Helpdesk Analyst 8-11 Job at Focused HR Solutions, Columbia, SC

NU5jYzNMdHJEMXR4YWZQOSt4dFdLUVJ4M0E9PQ==
  • Focused HR Solutions
  • Columbia, SC

Job Description

This job is 100% on-site in Columbia, SC.

Our direct client has an opening for a Helpdesk Analyst rec 10944-1

This position is up to 12 months, with the option of extension, and is in Columbia, SC

Corp to Corps are NOT allowed for this client. W2 Only.


Responsibilities:

  • Responds to and diagnoses problems through discussions with users and business partners using problem recognition, research, isolation and resolution steps for the Office of the State Treasurer (STO).
  • Assists IT personnel, end users and business partners to ensure that programs, systems and equipment meet users' needs and are understood by users.
  • Builds and maintains strong working relationships with key IT product and service providers to ensure performance and service level requirements are met.
  • Researches, tests and recommends technology based on best practices and how the agency uses technology. Manages resource requirements to balance user demands.
  • Provides technical support for STO business applications by analyzing, identifying, diagnosing and resolving issues.
  • Participates in projects and initiatives to advance the STO's operational effectiveness in cost savings, performance and customer satisfaction.
  • Maintains, recommends and documents IT procedures, processes and controls.

DAILY DUTIES / RESPONSIBILITIES:

ALL WITHIN PROJECT SCHEDULES AND OTHER DEFINED DEADLINES:

  • Provide support with help desk calls resolving approximately 30% of the tickets averaging 6-10 tickets daily
  • Provide technical support to ongoing projects assisting with IT needs
  • Use critical thinking to help develop IT solutions or troubleshoot problems
  • Offer great deskside and remote support to the STO workforce
  • Assist with documentation and reporting as necessary

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):

  • GREAT CUSTOMER SERVICE
  • TECHNICAL TROUBLESHOOTING
  • HANDS-ON DESKTOP SUPPORT
  • EXPERIENCE WITH WINDOWS AND OFFICE PRODUCTS

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):

  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS
  • Customer service skills Yes 1 Expert Currently Using 6 + Years 

Additional Skills: 

  • A+, NETWORK+, OR OTHER SIMILAR CERTIFICATIONS
  • EXPERIENCE WITH INFORMATION SECURITY FRAMEWORKS OR PROGRAMS

 
By replying to this job advertisement, I agree I want to receive additional job advertisements from Focused HR Solutions, including email, phone and mail to the contact information I am submitting. I consent to Focused HR Solutions, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime. 

Job Tags

Contract work,

Similar Jobs

Sealevel Systems

Computer Hardware Design Engineer Job at Sealevel Systems

 ...Sealevel Systems, Inc., is an industrial computer design and manufacturing company,...  ...and cuttingedge industrial computers - engineered and manufactured at our headquarters in...  ...but not limited to: I2C, I3C.Seniority levelEntry levelEmployment typeFulltimeJob function... 

TMC

Licensed CDL-A Truck Driver - Home Weekends - Earn Up to $100,000/Year Job at TMC

 ...\n\n Orientation & Training: \n\n TMC offers an orientation and flatbed training program just for you! We've been training apprentice drivers for nearly 30 years. \n\n Our student driver training program is recognized as one of the best in the country. It is also... 

Catherine Hershey School

Safety Officer Job at Catherine Hershey School

 ...Job Description CHS New Danville - Lancaster, PA Full-Time The Safety Officer is driven to create a safe and secure environment for the children, staff, and visitors of CHS New Danville. This individual will patrol campus spaces and ensure that safety procedures... 

KA Recruiting Inc.

Laboratory Manager / Lab Manager (No Bench Work) Job at KA Recruiting Inc.

 ...Job Description Job Title: Laboratory Manager Location: 45 minutes North of Buffalo, New York Employment Type: Full-time Relocation...  ...: Manage staff across shifts in a full-service hospital lab, including blood banking Oversee testing operations,... 

Certified Laboratories Inc

Lab Assistant 1 Job at Certified Laboratories Inc

 ...supplements & NHP, cosmetics, OTC, personal care, tobacco, nicotine, cannabis, and hemp industries. We are currently looking for a Lab Assistant to join our growing team! ESSENTIAL RESPONSIBILITIES Logging of customer samples into the LIMS system with accuracy. Uses...