Job Description

Job Description

Job Description

Description: OtterBase is seeking a passionate Healthcare Patient Attendant to join our team. This position is an extremely rewarding opportunity working downtown Grand Rapids within the hospital, offering lots of growth opportunities!

Duties and Responsibilities:

• Work in collaboration with nurses, environmental staff, and nutrition staff members to ensure a safe and pleasant patient experience
• Greet patients and families in a compassionate and respectful manner
• Provide excellent customer service to patients from admission to discharge
• Assist nursing staff with patient care responsibilities, which includes bringing patients requested personal items (blankets, pillows, toiletries, clothing) and assist with room atmosphere (temperature, television, window shades, and light control)
• Assist nursing staff with restocking rooms, delivering labs, delivering medical supplies, and moving equipment
• Assist and educate patients on using the Helen app to make non-clinical requests through voice and application

The ideal candidate has:

• Experience in customer service and customer-facing roles
• Previous experience in a healthcare setting is preferred, but not required
• Strong attention to detail with a proactive approach to identifying tasks throughout the day
• Excellent communication skills
• Strong customer service orientation
• Ability to work well under pressure and handle multiple tasks at once
• Comfort interacting with people from diverse backgrounds and cultures
• Ability to be on your feet or walking around for the majority of the day
• A desire to be a part of our mission to improve the healthcare system

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