Job Description

** Position Description**

**Full-Time Customer Service Representative - Army National Guard** Location **Nashville** Job Code **395** # of Openings **2** ****Full-Time Customer Service Representative - Army National Guard****

Maybe youre a prior service military memberor family memberlooking for a rewarding job that values your experience and maximizes your hard-earned skills. Your familiarity with service means youre a certain kind of person: responsible, reliable and trainable. And because you understand what a life of service means, guiding those that seek to make a similar commitment is a passion.

Or perhaps youre an experienced customer service specialist whos looking for an inbound/outbound call center role at an elite agency that treats you like a professional. Youre done with workforce management. Youre looking for a stable, consistent part-time assignment you can plan your life around.

Look no further. Were iostudio, and the work youll perform in our call center will make a huge difference for those beginning their military journey.

**What** **Youll** **Do**

* Field inbound calls from individuals interested in enlistment or commissioning opportunities with the military.

* Provide callers with needed contact information for various military questions (VA, family support, readiness, etc.)

* Use outbound calling and online chats to convert general inquiries into qualified leads, and keep in touch with potential enlistees to further the recruitment process.

* Conduct outbound calls to search for qualified individuals to generate interest in serving in the military.

* Provide exceptional, engaged customer service guided by established scripts, standard operating procedures (SOPs) and user guides.

**What Were Looking For**

* Demonstrated sales, call center/customer service/recruiting experience

* Prior service in the military or military recruiting experience is highly desired, as is direct or relational familiarity with military life and culture

* Experience or the ability to gain functioning knowledge of CRM and other systems used to process applications

* Familiarity with the recruitment fields concepts, practices and procedures is a plus

* Honorable military experience is a plus

* Spanish speaking skills a plus

* High school diploma or equivalent at minimum required

* PLEASE NOTE: As required by government contract, this position requires and is contingent upon:

+ Receiving and maintaining a favorable U.S. Government security clearance

+ U.S. citizenship

**What You'll Get**

* Work from home environment (HQ in beautiful Hillsboro Village in Nashville, TN)

* Health Insurance

* Competitive salary

* 401k plan with company match

**About iostudio**

Were a different kind of marketing agency, and we work with a different kind of client: trailblazers who make the world a better place. Our experienced team provides clients with solutions that transform business challenges into triumphsand empower their audiences to act. Fueled by marketing metrics that matter, we create clarity amidst the chaos and enable our partners to freely pursue their ultimate purpose: to lead positive change.

At iostudio, our employees are diverseand composed of dedicated account executives, creative wunderkinds, distinguished service veterans and award-winning marketing pros. If youre professional but personable, able to balance ownership and originality with a humble attitude and a teachable approach, and like working with smart, kind people who believe in making a difference, were interested.

Lets talk.

***Qualified applicants will receive consideration for employment without regard to race color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.***

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