DIRECTOR PATIENT EXPERIENCE Job at Montefiore Medical Center, Yonkers, NY

NWRNVzJieHFERlY2WWZUODlCeFdKUU4zMWc9PQ==
  • Montefiore Medical Center
  • Yonkers, NY

Job Description

The Director of Patient Experience leads efforts at Montefiore Medical Center (MMC) transforming culture through development of programs, methods, and initiatives to drive quality and service excellence and continually enhance the patient and family experience. The Director serves as a leader who will implement and continue to evolve the patient experience strategic and tactical plan. The Director will serve as a leader who will drive performance improvement in the areas of HCAPHPS, Press Ganey, and other surveys that measure patient and family experience at the MMC both inpatient and outpatient. Works directly with executive teams as well as departmental leaders to create and operationalize strategy and organizational goals. Provide leadership and accountability for the management of people, finances and business operations concerning the measuring of patient experience. Interacts with all levels of the organization: Physician groups, administrative and management teams, and all employees to create, implement, monitor and report outcomes of patient and family experience initiatives. In addition, this position will report to the Montefiore Quality Council in making continuous improvement in service initiatives. Provides support in all related quality and performance improvement processes including strategic planning, consultation, education and team facilitation.

Education/Skills:

Master's Degree required.

Extensive knowledge of Improvement Methodology 
Strategic planning, leading large scale change management initiatives
Demonstrated success with program management 
Excellent leadership, communication, presentation skills and the ability to influence required.  
Past work successfully managing patient experience initiatives

5 years of hospitality experience including previous leadership/management experience

Preference given to candidates with a quality background in healthcare.  
Experience with improvement methodology (PDSA/IHI Model for Improvement, Lean, Six Sigma 

Department: Network Performance Group Bargaining Unit:  Non Union Campus:  MOSES Employment Status:  Regular Full-Time Address: 6 Executive Plaza, Yonkers
Shift:  Day Scheduled Hours: 8:30 AM-5 PM Req ID: 220688 Salary Range/Pay Rate: $138,750.00- $185,000.00   

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click 

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

; #GDMD; #LI-VK1

Job Tags

Full time, Shift work,

Similar Jobs

ARAMARK Canada

District Marketing Manager - Quebec Job at ARAMARK Canada

 ...Job Description Job Description The District Marketing Manager (DMM), reports to the Senior Regional Manager - Marketing & Culinary and leads the implementation of marketing programs at multiple accounts within a defined district. The DMM is responsible for supporting... 

US Foods, Inc.

Delivery Driver CDL A Job at US Foods, Inc.

 ...BECOME A US FOODS DRIVER! Ready to build a career with a company thats leading the foodservice industry? We help YOU make it! Our Delivery Drivers make up to $32.27 / hour! $10,000 RETENTION BONUS FOR ELIGIBLE NEW HIRES! Schedule: NO WEEKEND WORK!!!... 

Advanced Ceramics Association

RXMS Materials Engineer (High Temperature Composites Engineer) Job at Advanced Ceramics Association

JobsRXMS Materials Engineer (High Temperature Composites Engineer)RXMS Materials Engineer (High Temperature Composites Engineer) Job Ad Link: https://airforcestem.recsolu.com/jobs/RSRGnXJbkBWNXXVTJhrMwwExpires July 30, 2021

Wichita Public Schools

Instructional Coach (2024-2025 School Year) Job at Wichita Public Schools

 ...Job Title: Instructional Coach Position Function: The Instructional Coach is responsible for assisting with the coordination and implementation of all aspects of MTSS as identified in the district Strategic Plan and articulated in each building by the School Improvement... 

Pilot Company

Taco Bell Assistant Manager Job at Pilot Company

Job Description Company Description Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a ...