Our industry-leading beauty device/skincare client is looking for a Director of Customer Experience and Retention to lead and enhance all digital retention channels, including email, SMS, direct mail, and subscription services, while managing their customer experience operations. In this role, you will oversee the customer experience team, support ticketing system, and customer experience associates. Your primary objectives will be to drive digital sales, boost customer satisfaction, and increase customer lifetime value through coaching, strategic planning, and execution across various touchpoints. You will report directly to the Vice President of Marketing. Please apply today for immediate consideration! Must be able to work in-office five days a week and live in or be able to relocate to St. Lucie County, FL!
Director of Customer Experience & Retention Benefits and Compensation:
Director of Customer Experience & Retention Qualifications/Responsibilities:
Nadine Duerr
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