The Digital eCommerce Account Manage will have the opportunity to be our clients’ key point of contact, addressing and resolving their issues, while benefiting from the support of our dedicated Customer Success, Account Management, Product, and Engineering teams. The successful candidate will utilize their tremendous client management acumen to produce successful outcomes in a deadline-driven environment. This role requires candidates to be fluent in both German and English. What you'll do: Foster account growth/expansion via new products and markets. Tactical and strategic support for priority accounts and maintain relationships with key agencies and brands. Be an escalation point for client issues and be a client centric problem solver. Identify areas where process improvements can be made and execute an action plan of improvement Educate users on latest SaaS platform features. Help with pre-sales activities to demonstrate function features and provide advertising optimization recommendations to users. Address technical issues relating to software function and upgrades. Assist in feature design with the R&D team. Create product reports and recreate errors for documentation and communication with developers. What we're looking for: 2-3 years of digital/search advertising work experience and domain knowledge 1-2 years experience in any of the following ecommerce advertising platforms: Amazon, Criteo, or Bol (experience with DSP and with Pacvue, or a similar technology, strongly preferred) Fluency in English and German Customer success, consulting service or pre-sales experience and expertise Moderate Excel skills are a must #J-18808-Ljbffr
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