Job Description

Job Description

Job Description

BILINGUAL DESKTOP SUPPORT SPECIALIST – TORONTO OR MONTREAL

The Desktop Support Specialist will play a crucial role in providing first-level technical support to our clients. You will utilize Ninja One as the primary IT Service Management Solution to efficiently manage incidents, service requests, and other IT-related tasks. Additionally, you will work with a diverse range of technologies including Windows and Apple Mac devices, Microsoft 365, and various other software applications.

Responsibilities:

• Provide first and second level technical support to clients via phone and email.
• Monitor and respond quickly and effectively to requests received through the IT Service Desk ticket system.
• Record, track, and document all actions taken to complete a service desk ticket.
• Identify and escalate complex issues to the appropriate team or level of support.
• Apply diagnostic utilities to aid in troubleshooting.
• Utilize knowledge bases, Google searches, discussion with colleagues, and other resources to aid in problem resolution.
• Install, configure, and maintain software applications, operating systems, client workstations, audio/video equipment and mobile devices.
• Complete all required IT tasks for staff onboarding and offboarding.
• Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Maintain an inventory of all equipment, software and software licenses using inventory tracking software.
• Evaluate documented resolutions and analyze trends for ways to solve or prevent future problems.
• Participate in the development and maintenance of IT service desk policies, procedures, and knowledge-based articles.
• Provide occasional on-site support (approximately once a month).
• Other duties as assigned by the Director of Information Technology.
• On-call base work on the weekends for emergencies and on a rotation schedule.

Qualifications:

• Excellent communication skills in English and French
• 5+ years of IT or Desktop Support / System Administration with a demonstrated history of providing exceptional customer service.
• Ability to provide occasional on-site support (approximately once a month).
• Strong technical proficiency in Microsoft Operating Systems and Office Suite products.
• Strong technical proficiency in IT systems, networks, and infrastructure, for both Windows and MacOS, with expertise in troubleshooting and problem-solving.
• Strong analytical and problem-solving skills, with the ability to approach challenges methodically and strategically.
• Excellent interpersonal and communication skills, with the capability to collaborate effectively with team members and stakeholders at all levels.
• Self-motivated and eager to learn, with a strong commitment to personal and professional growth.

The Perks:

• 100% remote work environment
• Competitive salary
• Benefits: Dental care, extended health care, vision care
• Potential for professional advancement as RESITEK grows
• An energetic, collaborative team!

If you’re available and interested in this role, please send your CV and cover letter to lmdavidovic@resitek.com.

 

Company Description

Founded in 2003, RESITEK has been a trusted Managed Service Provider (MSP) dedicated to delivering comprehensive IT solutions for SMEs. With nearly two decades of experience, our team has continually evolved alongside the rapidly changing technology landscape, staying at the forefront of industry advancements to provide cutting-edge solutions tailored to meet the unique needs of each client.

At RESITEK, we pride ourselves on fostering strong, lasting relationships with our clients, built on a foundation of trust, reliability, and unparalleled customer service. Our diverse team of skilled professionals combines technical expertise with a passion for problem-solving, ensuring that we deliver proactive and efficient IT support to keep your business running smoothly and securely.

Through our commitment to innovation and a customer-centric approach, we have solidified our position as a leading MSP, empowering businesses to leverage the power of technology while focusing on their core objectives.

Company Description

Founded in 2003, RESITEK has been a trusted Managed Service Provider (MSP) dedicated to delivering comprehensive IT solutions for SMEs. With nearly two decades of experience, our team has continually evolved alongside the rapidly changing technology landscape, staying at the forefront of industry advancements to provide cutting-edge solutions tailored to meet the unique needs of each client.\r\n\r\nAt RESITEK, we pride ourselves on fostering strong, lasting relationships with our clients, built on a foundation of trust, reliability, and unparalleled customer service. Our diverse team of skilled professionals combines technical expertise with a passion for problem-solving, ensuring that we deliver proactive and efficient IT support to keep your business running smoothly and securely.\r\n\r\nThrough our commitment to innovation and a customer-centric approach, we have solidified our position as a leading MSP, empowering businesses to leverage the power of technology while focusing on their core objectives.

Job Tags

Work at office, Remote work, Weekend work,

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