Job Description

SUMMARY:

We are a private dental office that specializes in high-end, general and cosmetic dentistry. We utilize high quality materials, modern technology, and luxurious customer service to provide our patients with an exceptional experience that they cannot get from any other dental office. We are looking for someone interested in a long-term position that is interested in the opportunity to learn and grow. We provide our staff with an ideal work environment to grow and excel in their career by providing new opportunities and the resources needed to achieve goals. We highly admire, value and acknowledge every time you go the extra mile to deliver a patient experience that cannot be found anywhere else. You must have a passion for taking care of people and in your role.

Ideally, we are looking for someone with exceptional customer service to connect with patients and make them feel welcomed, is receptive to learning new things, adapts well to changes/new policies, pays attention to detail, and is passionate and proud of their role. What you do matters ! ! !

If you are:

-Motivated

-Compassionate

-Enjoy and work well in a fast-paced environment

-Have a positive attitude

-Have a great work ethic

-Have extraordinary patient comfort skills

-Want to be recognized and appreciated by your staff AND patients...

then this is the office for you!

JOB DESCRIPTION:

Front office receptionists are the patient's first point of contact. You will represents us from the time patients call for schedule their visit to the time they leave their appointment. We are seeking a warm, welcoming person that helps the patients feel comfortable, and ties the visit together in a way that makes patients enjoy dentistry. You will welcome patients, get them checked in, help them feel welcome and comfortable. Offer the restroom, water, or any other amenities. Learn dental insurance and be able to double check charts.

RESPONSIBILITIES:

-Make all of our patients feel comfortable and let them know you are there to take care of them

-Know regular patients by name; know their preferences and needs

-Take payments and enter into the POS system

-Keep the reception spaces clean and presentable

-Answer phones calls, emails, text messages

-Schedule patients: become familiar with the dental program we use

-Go above and beyond patient expectations; respond promptly and courteously to their requests

QUALIFICATIONS:

-A person who loves people and has the ability to create a warm and welcoming environment

-Comforting, welcoming, friendly body language and tone (treat patients like a friend/family member, not a number)

-Excellent communication skills and the desire to work as a part of a team and own your role

-We are looking for a customer service you would find at your neighborhood coffee shop

-Priority to candidates that have at least 2 years of experience in customer service

-Dental knowledge/experience is preferred but not required

-Ideal candidate has worked front office dental for at least 1 year

-Willing to train if meets all other skills

SCHEDULE/HOURS:

-Monday - Thursday: 7:30am-5:00pm

-Fridays: 7:30am-2:00pm

-Weekends & major holidays: OFF

JOB TYPE:

-Full-time

PAY:

-$19.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Free parking
• Health insurance
• Life insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Paid training
• Vision insurance

Healthcare setting:

• Private practice

Schedule:

• 5x8
• 8 hour shift
• Day shift
• Monday to Friday
• No weekends
• Overtime

Work Location:

• In person

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