Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
...need to know, how to be a great Domino's Delivery person, how to assist customers in store,... ...vehicle insurance Working and reliable car or truck Eligible to work in the USA... ...members began their careers as delivery drivers, cashiers, or pizza makers and today are...
...employees, SGS operates a network of over 2,600 offices and laboratories around the world. Job Description SGS helps to improve food safety, enhance quality, support sustainable development, improve margins, and protect brands. SGS auditors have the industry and...
...locations across the United States. Through our focuses on Safety throughout our facilities, Quality of products produced for... ..., WI facility is seeking an Senior Manager to lead our Environmental Health and Safety team at our growing site. This individual will influence...
**SHIFT YOUR FUTURE** Seasonal Driver Helper **SHIFT YOUR TEAM****Who exactly are UPS Seasonal Driver Helpers?** As a Driver Helper this is a position where youll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of...
...Providing ongoing education and support to patients and their families Delivering patient care within organizational philosophy, policy, and standards of community health practice Performing admission processes and case management responsibilities in accordance...