Customer Service & Administrative Support Manager (Remote) Job at Auto Market Inc, Arizona City, AZ

Nzk4WDFiaGhDMXAzWVBYeStoaFRMd0oyMmc9PQ==
  • Auto Market Inc
  • Arizona City, AZ

Job Description

Our quickly growing, very well-established online marketing agency is currently seeking a highly skilled and experienced Customer Service & Administrative Manager to join our team.

This fully remote , multifaceted role requires exceptional communication skills and a proven track record of productivity while working from home. Our remote environment is highly active and fast-paced, so this isn't the right fit for someone looking to coast, multitask, or remain stagnant while working from home. The ideal candidate is a highly competent, self-driven professional eager for the right opportunity to put their skills in the spotlight and fast-track their career growth alongside a thriving business.

Responsibilities
  • Serve as the primary point of contact for client inquiries via inbound emails, calls, and voicemails.
  • Address and resolve client issues, concerns, and inquiries with outstanding customer service.
  • Facilitate internal client processes such as client onboarding, offboarding, billing, and invoicing.
  • Perform routine administrative tasks including daily job board postings using provided templates and guidelines.
  • Learn different areas of the business, fill operational gaps, and train/mentor new team members as we scale.
  • Identify process improvements to boost client satisfaction, streamline workflows, and minimize errors.
  • Assist with various administrative tasks, collaborations, and internal projects (process documentation, SOP's, training manuals, routine reporting, etc).
Requirements
  • 4+ years of customer service experience required (B2B preferred)
  • 2+ years of full-time remote experience required (hybrid/covid not applicable)
  • Proven ability to understand customer needs, solve problems, and own issues end-to-end
  • Bachelor's Degree or equivalent professional experience required
  • Exceptional verbal, written, and interpersonal communication skills
  • Calm, empathetic temperament and communication style
  • Extremely organized and reliable with phenomenal attention to detail
  • Working at-home computer with reliable high-speed internet (50 Mbps+)
  • Technically adept with proficiency in CRM's, Microsoft Office, etc.
Benefits
  • Competitive pay plan with ample opportunity for growth
  • Freedom to work from home without micromanagement
  • Comprehensive benefits and employee perks package
  • Paid vacation/PTO + paid holidays
  • Monthly home internet and equipment allowance
  • Unmatched career growth and advancement opportunities
  • Standard 5-day work week w/ no weekends
  • Company-sponsored 401(k) retirement plan
  • Annual $250 stipend to support any home office needs
  • Work with modern, cutting-edge tools and tech including AI
  • Healthy work-life balance w/ flexible work schedules
  • And so much more!

About AutoMarket

AutoMarket is a cutting-edge online marketing agency that specializes in assisting various businesses in the automotive industry (auto dealerships, auto repair shops, fleet management, etc.) find and hire talent. By combining constant innovation with tried-and-true systems, we create extraordinary results for our clients-and unmatched career opportunities for our team members. If you're interested in making a real impact, helping build something exciting, and growing alongside a future industry leader - apply now!

Job Tags

Full time, Work at office, Work from home, Home office, Flexible hours,

Similar Jobs

St. John Rehabilitation Hospital, an affiliate of Encompass ...

LPN Job at St. John Rehabilitation Hospital, an affiliate of Encompass ...

 ...Job Description LPN/LVN Career Opportunity Embark on Your Compassionate LPN/LVN Journey at Encompass Health Are you in search...  ...year of experience in an inpatient medical-surgical or general hospital setting is preferred. Rehabilitation experience is preferred.... 

Robert Half

Customer Service Manager Job at Robert Half

 ...Description Job Description We are looking for a dedicated Customer Service Manager to lead and enhance our customer support operations in...  ...solutions. Supervise a third-party customer service team and remote agents, ensuring they meet performance and quality... 

Capital Tower & Communications, Inc.

Ranch Manager Job at Capital Tower & Communications, Inc.

 ...Job Description Job Description PWR AG & Holmes Creek Headwaters Ranch, a local ranching / hunting operation, is seeking a dedicated and self-motivated individual to join our team as a Ranch Hand. This role offers the opportunity to work in a dynamic environment, focusing... 

Louis Vuitton

Fashion Stylist Job at Louis Vuitton

Louis Vuitton seeks a Fashion Stylist in Scottsdale to serve as a brand ambassador with a focus on Ready-to-Wear. The role involves driving regional sales, enhancing client experiences, and collaborating with internal teams and high-profile clients. The position offers... 

Arrow Electric

Fire Alarm Technician Job at Arrow Electric

 ...Job Description Salary: Role and Responsibilities Installs, repairs, and inspects smoke and fire detection systems; inspects tests, and repairs fire alarm wiring, fire alarm panels and peripheral equipment. Install cabling and electrical wiring. Install access...