Job Description

Johnson & Johnson Family of Companies is recruiting for a Credit & Collections Analyst within the Johnson & Johnson Global Services organization located in Tampa, FL!

Caring for the world, one person at a time, inspires and unites the people of Johnson & Johnson. We embrace research and science – bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. We have more than 275 operating companies in more than 60 countries, with more than 128,700 employees. Our worldwide headquarters is located in New Brunswick, New Jersey, USA.

Johnson & Johnson Global Services, the global shared services organization supporting the businesses of Johnson & Johnson, performs select functional work in a consistent manner across regions and sectors using simplified, standardized end-to-end processes and innovative technology. The vision of Johnson & Johnson Global Services is “to be trusted business partners who deliver increasing value by creating and sustaining globally standard elite services that enable the power of Johnson & Johnson.”

There are more than 2,000 employees in Human Resources, Finance and Procurement who work for Johnson & Johnson Global Services in key service centers located in Manila, Suzhou, Prague, Bogota and Tampa, as well as in local country-based hubs.

The Credit Collections Analyst is responsible for the proactive evaluation, investigation and timely collection of outstanding accounts receivables. They lead medium to high level customer accounts as defined by sales volume, credit exposure, risk and/ or other factor(s).

KEY RESPONSIBILITIES:

• Proactively lead assigned accounts through the invoice to cash cycle to include collections, credit line administration and billing dispute identification and resolution.

• Serve as the single point of contact for inquiries, requests and issues related to accounts receivable for an assigned portfolio of customers.

• Perform customer reviews to ensure that accounts remain within the assigned credit limits as well as assess and mitigates financial risk and escalate to Sr. Financial Analyst if needed.

• Drive desired customer payment behavior through visits, calls, reports and other forms of timely and insightful contact with customers. They also employs collection technique and negotiation to enhance cash flow and create a favorable financial relationship and customer experience.
• Analyze data, trends, drivers and root cause in customer payment behavior. They will partner with other internal functions to create appropriate action plans to remove barriers to payment as well as provides support for action planning with data/dashboards.
• Identify/ execute opportunities for operational improvements to increase efficiency.
• Collaborate internally with Sales, Supply Chain, etc. to respond to customer related inquiries. Participate in negotiations and contribute to cross-functional, end-to-end solutions to improve cashflow and the customer experience.

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