Job Description

Responsible for the ultimate professional guest service. Knowledge of product. Service of all food and beverages to the guests in guest rooms, suites and hospitalities suites. Cleanliness of the entire Room Service area and Hotel tower.

• Displays a congenial appearance.
• Adhere to departmental policies and procedures
• Attend meetings (including): daily communication, service, weekly staff meeting, monthly department meetings
• Effectively communicate with peers, management, line and front of the house employees
• Practice effective listening: (seek to understand)
• Be responsible for the cleanliness of the immediate work area as well as the general property
• Answer the telephone and have professional and courteous conversations with guests.
• Answering telephone orders from hotel guests in accordance with Room Service Standards of Service Manual. Suggests additional services. Up sell.
• Utilize proper procedures and documentation for transactions.
• Handle all guest checks according to Hotel policy.
• Ensure Amenities are properly logged in the computer
• Complete cash turn-in sheets, etc., and distribute accordingly.
• Assist guests in a friendly, professional manner.
• Follow directions from Manager at all times.
• Maintain proper uniform, nametag at all times.
• Other job related duties as assigned.
• Assists in maintaining a high degree of sanitation in room service area.
• Assists staff in any requests and maintains inventory as specified.
• Assists Servers in set up and side work

Additional Duties & Responsibilities

• To create a personable and extraordinary experience for the guests on the phone
• To execute and manage the flow of amenities on a daily basis.
• To leave a lasting impression to each guest on the telephone
• Maintain the company image and vision statement.
• Make optimal use of financial resources.
• Participate in ongoing training and encourage the personal development of all associates.
• To provide an exceptional guest experience

• Well-spoken and well-dressed with the ability to work well with others
• Language and ability to read and write with a high degree of effectiveness in English.
• Ability to perform basic math.
• Ability to understand the concept of cash handling, making change and counting it back to staff. Prior cash register and cash handling experience preferred but will train.
• Can multitasks and complete a variety of duties at the same time.
• Has basic Computer skills to operate the P.O.S. system and Microsoft office products

Experience, Education, & Licensure

• Food Handlers Card
• High School Education or equivalent.
• Has minimum 1 yr. of food and beverage experience.
• Have basic food, wine and liquor knowledge.

Compensation

Base Pay Start Rate: $17.85/Hr

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