Job Description

🚀 We’re Hiring: Client Success Manager (Remote - Vacation Rental Industry Experience Required) 🚀 Curated Vacation Properties (CVP) is looking for a Client Success Manager who brings direct experience in the vacation rental industry to lead owner relationships and drive portfolio performance. This is a strategic leadership role —you’ll be responsible for ensuring our high-value real estate investors receive proactive, data-driven insights, top-tier service, and clear, results-focused communication. Why This Role? ✅ We’re Scaling Fast – CVP has doubled YoY for four years, is on track to hit $15M in Gross Booking Volume , and has been recognized on the Inc. 5000 list for two consecutive years. ✅ This Isn’t Just Another CSM Role – You’ll lead the client experience function, build scalable processes from the ground up, and directly influence how we grow and expand into Isle of Palms & Folly Beach from Downtown Charleston. ✅ We’re Now Accepting Remote Candidates – While based in Charleston, this role can be done remotely. However, you must have experience managing client success in a short-term rental (STR) property management company (PMC). ✅ Best-in-Market Compensation & Benefits – We take care of our people: 💰 $60K-$70K base salary >> $67,500 - $78,750 OTE (with up to 12.5% annual incentive bonus) 🩺 Medical, Dental & Vision insurance 🏖 14 days PTO + 3 paid holidays 💼 3% 401(k) non-contributory match ✅ Own a Critical Function in a Fast-Growing Business – This is your chance to step into a leadership role where autonomy, strategy, and execution are key. You’ll define and drive the client success function at CVP. Who We’re Looking For We’re only considering candidates with direct client success experience in the vacation rental industry . If you haven’t worked at a short-term rental property management company (STR PMC) , this role isn’t the right fit. ✔️ STR PMC Client Success Expertise – You must have direct experience managing owner relationships, driving revenue strategy, and collaborating across departments in the vacation rental space. ✔️ Strategic Thinker – You anticipate owner needs, proactively address concerns, and bring data-backed solutions to the table. ✔️ Confident Communicator – You’ll be working with seasoned real estate investors who expect clear, professional, and data-driven updates. ✔️ Process Builder & Executor – You should be capable of creating scalable systems for owner onboarding, communication, and reporting. ✔️ Self-Starter – We need someone who thrives in autonomy, can take a high-level strategy, and execute without constant oversight. ✔️ Familiarity with Guesty, Breezeway, Wheelhouse, and Google Suite is highly desirable. What You’ll Be Doing 🔹 Owner Relationship Management – Serve as the primary contact for property owners, providing proactive communication, clear performance insights, and strategic guidance. 🔹 Portfolio Performance Oversight – Deliver actionable data on RevPAR, ADR, occupancy rates, review scores, and maintenance insights to help owners optimize their investments. 🔹 Client Onboarding Leadership – Own the entire onboarding process, ensuring seamless transitions from sales to management and setting owners up for success from day one. 🔹 Cross-Departmental Collaboration – Partner with Revenue Management, Guest Experience, and Maintenance teams to align strategies and ensure operational excellence. 🔹 Process Development & Optimization – Build and refine scalable workflows that enhance the owner experience and improve operational efficiency across departments. Why This Role Is Different This is a high-impact leadership role —you’ll have the autonomy to create, optimize, and lead the client success function while collaborating with an ambitious, fast-growing team. You’ll be at the heart of our growth strategy, working with high-value investors and driving long-term success for CVP and our partners. How to Apply 📌 All applications must go through BetterTalent to be considered: 📊 Completion of the Predictive Index (PI) Survey is required before moving forward in our lead funnel. We’re Building Something Great—Come Be a Part of It. If you’re a seasoned CSM from the vacation rental industry ready to take ownership, drive results, and help shape the future of CVP, we want to hear from you. 🔗 Apply today and help us redefine what’s possible in vacation rental property management. 🚀 ]]>

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