Job Description

Position:

OIC Admin

Description:

Responsibilities:
Motivated individuals who’re ready to take up challenges and are team oriented in a fast-paced environment.
Assisting policy owners and agents with incoming calls pertaining to their life insurance policies/products.
Calls may include but are not limited to questions regarding premium, billing related, customer website access, client changes (example: beneficiary changes, address changes etc.).

Requirements:

Work Experience:
0-2 years of customer service skills, experience in Insurance/ Financial Services contact centre (preferably Life Insurance/ Retirement Services).
Essential Skills:
Good analytical and problem-solving skills.
Ability to communicate verbally and through emails/phones with businesses.
Prior call centre experience.
Ability to multi-task and handle calls and caseload with a high degree of accuracy.
Open for feedback and passionate about own learning and development.
Proven problem-solving skills and ability to provide options.
Highly motivated and committed.
Team player - supports and assists colleagues whenever possible.
Technical Skills:
Knowledge in using MS Office (Outlook, SharePoint, and PDF).
Insurance knowledge and ability to understand and interpret insurance terminology (preferably Life/Retirement Services).
Proven computer experience with solid keyboarding skills and proficiency with learning new applications.
Qualifications:
Must have a High School diploma or above.
Shift Timings:
Monday to Friday 8am to 7pm CST (Possible Weekend operations).

Benefits:

Work from home (Remote for Kansas, US).
Opportunity for growth and development.
Supportive team environment.

Job Tags

Remote job, Work experience placement, Work from home, Shift work, Weekend work, Monday to Friday,

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