Job Description

Description

(Hybrid: three days in-office; local travel required)

Position Overview

The Chief Operating Officer (COO) is a key member of MCCHs Executive Leadership Team and a trusted strategic partner to the CEO. This hands-on leader will oversee and strengthen the organizations internal operations, ensuring that our systems, people, and infrastructure effectively support MCCHs mission and growth.

The COO will lead and develop the teams responsible for Human Resources, Operations, Safety, Staff Training, Residential and Facility Management, and Information Technology. This is a unique opportunity for a mission-driven, systems-oriented professional to help build and sustain the internal foundation of an organization working on the front lines to end homelessness.

Organizational Leadership & Strategy (25% Time)

• Partner with the CEO and Executive Team to translate MCCHs strategic goals into clear operational priorities and measurable outcomes.
• Provide leadership and input in all aspects of strategic plan implementation; coach senior leaders through operational transitions and organizational change.
• Build a culture of collaboration, accountability, and continuous learning that reflects MCCHs values and commitment to equity.
• Support strategic budgeting and financial planning processes in partnership with the CEO and Chief Financial Officer.
• Provides executive oversight of risk management and insurance, assessing organizational exposure and ensuring systems and coverage protect the agency's people, property and reputation.
• Use data and analytics to inform decision-making and resource allocation in collaboration with the Chief Programs Officer (CPO) and the Deputy Chief of Information and Compliance.
• Prepare regular reports and updates to the CEO on key operational priorities.

Operations Management (40% time)

• Provide strategic oversight, capital investment, and continuous improvements across all core operational areas, including but not limited to: MCCHs 100+ owned and operated apartment units and buildings, facilities, information technology, and safety programming and equipment.
• Provide strategic leadership, guidance, and management to the staff and/or contractors who oversee equipment, such as computers, printers, cell phones, iPads, and other operational tools: ensuring accurate inventory, reliable functionality, and timely replacement.
• Oversee procurement, distribution, and lifecycle management of all capital assets, organizational supplies, and equipment to ensure efficiency and cost-effectiveness.
• Partner with MCCHs Deputy Chief of Information and Compliance and MCCHs IT vendor to promptly and efficiently resolve operational issues with technology while maintaining service quality and managing costs responsibly.
• Oversee procurement, distribution, and lifecycle management of all capital assets, organizational supplies, and equipment to ensure efficiency and cost-effectiveness.
• Manage the agencys vehicle fleet, ensuring all vehicles are properly maintained, insured, registered, and compliant with safety and usage policies.
• Develops and implements risk management strategies, oversees insurance coverage across programs and properties, and advises the Executive Team of liability and compliance matters.
• Partnering with the Chief Programs Officer, implement and monitor risk management strategies and internal controls to safeguard organizational assets and ensure operational integrity.
• Working with the Chief Programs Officer and Deputy Chief of Emergency Services, provide oversight of the development, training and implementation of agency-wide Continuity of Operations, emergency and crisis response plans.
• Establish and track key performance indicators (KPIs) to measure progress toward strategic and operational objectives.
• Ensure full compliance with federal, state, and local laws and regulations governing operations.

Human Resources & Talent Development (35% time)

• Oversee HR functions including recruitment, performance management, and staff development.
• Lead, coach, and develop a high-performing senior management team; foster professional growth and leadership at all levels.
• In collaboration with the Director of Human Resources, develop and maintain systems and policies that strengthen organizational efficiency, ensure compliance, and promote a safe, supportive work environment.
• Design and implement training and development programs that strengthen organizational capacity, invest in policies that promote staff retention, and adhere to all contractual guidelines.
• Provide oversight to ensure all appropriate background checks and credential verifications are completed for staff, interns, and volunteers in compliance with MCCH policies and regulatory requirements.
• Promote a positive, inclusive workplace culture grounded in respect, transparency, and shared purpose.

Requirements

• Bachelors degree required; advanced degree (MBA or related field) preferred.
• 810 years of progressive leadership experience in operations or organizational management, with at least 5 years in a nonprofit setting.
• Demonstrated experience leading Human Resources, Facilities, and IT functions.
• Strong record of strategic planning, team development, organizational change management, and problem solving.
• Knowledge of barriers to housing and the service landscape for individuals and families experiencing homelessness in Montgomery County is strongly preferred.
• Exceptional leadership, communication, and problem-solving skills.
• Commitment to data-informed decision-making, equity, and continuous improvement.
• Collaborative, mission-driven, and hands-on approach with a deep commitment to MCCHs mission to end homelessness.

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