Job Description

Our Chick-fil-A locations at 82nd & University and 114th & Quaker are looking for motivated and restaurant experienced individuals to step into our Shift Lead Role. Our Shift Leads are integral to our operations in both the front of house and the kitchen, ensuring that our shifts run smoothly, our Team Members are engaged, and that our team is successful in meeting or exceeding business strategy goals. We offer training and resources to develop your career aspirations and ensure that you are successful in your role.

NOTE : THIS SHIFT LEAD JOB POSTING HAS NOT BEEN DEFINED AS A FRONT OF HOUSE OR KITCHEN ROLE, CANDIDATES WILL BE CONTACTED AND PLACED BASED ON THEIR WORK EXPERIENCE AND SKILLSET. OPEN AVAILABILITY IS PREFERRED.

ROLE REQUIREMENTS

• Restaurant Leadership experience
• At least 18 years of age
• Ability to work days, nights and weekends
• Consistency and Reliability
• Cheerful and Positive Attitude
• A Passion to Serve Others
• Ability to Solve Bottlenecks and Identify Solutions
• Experience in Team Development

MINUMUM REQUIREMENTS

• 2 Years of Restaurant experience
• 1 Year Restaurant Leadership experience
• Open Availability (Monday - Saturday, 5:30AM - 11:00PM)

COMPENSATION PACKAGE

• $16.00 - $18.00 per hour with overtime available
• 401k with employer match
• Vacation PTO
• Daily Meal Allowance
• Annual Uniform Allowance
• Scholarship Opportunities
• Sundays off

ROLE SUMMARY

The SHIFT LEAD is responsible for supporting the LEADERSHIP TEAM in restaurant operations including but not limited to: Personnel Management, Inventory Management, Operational Excellence, Ensuring remarkable guest experiences, Execution of business growth plans, Team building and development, and Maintaining Chick-fil-A policies,

procedures and brand image.

CHAIN OF COMMAND

EXECUTIVE DIRECTOR > OPERATIONS DIRECTOR > OPERATIONS LEAD > SHIFT LEAD

KEY SKILLS AND BEHAVIORS

Decision Making, Organization, Communication, Stress Tolerance, Adaptability, Guest

Service, Time Management, Dependability, Humility and Empathy, Cash Handling, Problem Solving, Operational Excellence, Procedure Execution, Conflict Management, Team Coaching, Data Reporting, Project Delegation, and Shift Awareness

OPERATIONAL RESPONSIBILITIES

M.O.D.

• SHIFT OPERATIONS – Position board, break schedule, Speed of Service, Productivity, Transitions, Restocking, Trello product transfers and Guest complaints are entered correctly
• SHIFT AWARENESS – Ensuring shift is run with Operational Excellence and Remarkable Guest Experiences
• CASH ACCOUNTABILITY – Register till accuracy, Changefund accuracy, Trello Changefund counts
• INFORM – Ensuring End of Night is closed out accurately in Inform
• POLICY/PROCEDURE ACCOUNTABILITY – Ensuring that Team is held accountable to Handbook policies, Pathways procedures, etc
• ACTION PLANS – Ensuring that Action Plans and Business Strategies designed by Leadership are communicated, executed, and followed up

FACILITIES

• CLEANLINESS – Ensuring dining room, restrooms and FoH are cleaned during daily transitions and closings; ensuring that the FoH cleaning board tasks are assigned, completed properly, and followed up
• MAINTENANCE – Ensuring that any FoH repairs/replacements needed are communicated
• STORAGE AREAS – Ensuring that storage areas and Walk-ins are kept organized and clean

TRAINING

• NEW HIRES – Ensure that New Hires are engaged and welcomed
• TEAM COACHING – Ensure that Team Members are coached to standards and praised
• for actions and behaviors
• MORALE – Ensure that any Team Member concerns are communicated

HOSPITALITY

• CHAMPION - Owning the level of Hospitality and Service shown by the Team in ensuring guests have a Remarkable Experience by welcoming guests, using Core 4, staying engaged at window, and executing table touches
• KEY CONCEPTS – Ensure Team Members know and use Core 4, Second Mile Service, Food Safety 5, and H.E.A.R.D

FOOD SAFETY

• FIFO – Ensuring the proper storage and rotation of food products
• COMPLIANCE – Ensuring compliance and training for all Food Safety guidelines
• DAILY CRITICALS – Ensuring that Safe Daily Criticals are completed on time

CATERING

• ORDERS – Ensure that catering orders are taken and entered correctly
• PREP – Ensure that catering orders are printed for the day, communicated, and prepped accurately

REPORTING

• WEEKLY F.A.C.T. SHEET

Chick-fil-A, Inc. is a family owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Devoted to serving the local communities in which its franchised restaurants operate, and known for its original chicken sandwich, Chick-fil-A serves freshly prepared food in more than 2,300 restaurants in 47 states and Washington, D.C.

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