Job Description
PURPOSE AND SCOPE: Provides Operational Excellence leadership and expertise to clinical and administrative staff to achieve successful operational and business performance improvement and supports the delivery of high quality and safe patient-centric care. In partnership with other Operational Excellence disciplines handles both, business and technical discussions and is responsible for the overall vision, direction, management, implementation, sustained control, and completion of assigned projects ensuring alignment with organizational goals and strategies. Partners with various departments across Fresenius Medical Care to provide expertise in change management to a broad range of medium size projects or programs of moderate complexity for divisions or enterprise-wide improvement and optimization initiatives. Serves as subject matter expert and leader in the principles and tools of change management methodology under the Operational Excellence organization to achieve exceptional levels of operational and clinical outcomes. Facilitates & engages teams that will create & deliver change management strategies and plans that accelerate the adoption of new processes and programs. Devotes time developing skills within the Operational Excellence Team and across the organization.
PRINCIPAL DUTIES AND RESPONSIBILITIES: - Under general supervision, provides change management project/program support and guidance across all OpEx functions through the project lifecycle, serving as the change management expert.
- Partners with all OpEx disciplines to determine roles and responsibilities for guiding change management strategies for the projects.
- Identifies and assess change impacts by conducting impact analyses, assessing change readiness, and identifying key stakeholders.
- Partners with technical and business members and leaders to develop impactful stakeholder needs analysis, targeted communications, and change measurement resources, tools and artifacts that can be used to measurably drive change adoption.
- Develops and implements metrics and key performance indicators (KPIs) that measure change management plan progress. Regularly report on change adoption metrics, and look for ways to continuously measure, evaluate and improve the change management process.
- Applies a structured methodology and lead change management activities by leveraging processes, tools, and templates that creates a strategy to support adoption of the changes required by projects/initiatives.
- Supports the implementation of specific change management strategies including planning, identification of risks, coordination with stakeholders, and overcoming of obstacles to change.
- Develops, supports, and executes communication efforts by enabling the design, development, delivery and management of key communications.
- Leverages existing organizational change tools and frameworks to develop, manage, and refine comprehensive change strategies and transition plans for complex, high-impact organizational initiatives.
- Works on issues of diverse scope to deliver improvements and transformational change. Project scope may require analysis of several factors, including understanding current business trends.
- Works as part of a team to deliver improvements and transformational change. Assembles cross functional/cross site project team(s), including information compilation and information flow.
- Coordinates & communicates with all levels of management, appropriate project teams and process owners to ensure projects are integrated with the business strategy, and other transformational business projects.
- Technically proficient in Operational Excellence industry practice and business principles - Change Management, Project/Program Management, Continuous Improvement, or Data Analytics, while mastering skills in at least one of the key principles
- Participates and presents at meetings with internal and external representatives. Often leading a cooperative effort among members of a project team.
- Responsible for contributing to curriculum and training development, education instruction, and facilitation of workshops to support operational excellence organizational learning within their disciplined. May assist in the development of team members to deliver and implement transformational change and improvements.
- Performs other related duties as assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS : The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Some travel between locations primarily during the business day, although occasional out-of-the-area and overnight travel may be expected.
SUPERVISION: EDUCATION AND REQUIRED CREDENTIALS : - Bachelor's Degree required
- Certified Change Management Practitioner (Prosci CCMP) or equivalent certification (Highly Preferred)
EXPERIENCE AND SKILLS :
- 2 - 5 years of change management and healthcare related experience or an equivalent combination of education and experience.
- Instructional design, curriculum design, content and course development experience preferred.
- Ability to interact with senior management on matters requiring coordination across organizational lines.
- Ability to manage cross functional program and project teams.
- Demonstrated ability to foster positive relationships and leverage existing stakeholder relationships within organizations.
- Strong oral and written communication and presentation skills.
- Strong analytical skills and ability to construct business case and value proposition analysis.
- Ability to translate business requirements into change management plans that sync with the project work breakdown structures and realization plans.
- Ability to manage multiple priorities in a fast-paced environment.
- Excellent planning, organization, analysis, and problem-solving skills.
- Superb training and facilitation skills and ability to influence and motivate teams.
- Ability to present to internal executive leadership and external groups outside the organization.
- Excellent computer skills, proficient with Microsoft Office applications.
Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws. EO/AA Employer: Minorities/Females/Veterans/Disability/Sexual Orientation/Gender Identity Fresenius Medical Care North America maintains a drug-free workplace in accordance with applicable federal and state laws.
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