Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
We are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...Antonio. Specialized care includes orthopedic and surgical services, ICU, womens services, a newborn nursery, comprehensive... ...Licenses, Registrations, or Certifications BLS required RN License in state of employment or compact Position Requirements...
...Job Description Job Description Hiring for Journeyman // Apprentice electricians for Solar farm projects in Salem and West Salem areas. Must have have reliable transportation, all hand tools and PPE. Projects duties include: PVC rough in for equipment / switch...
...Job Description The Customer Service Representative is responsible for delivering personalized... ...throughout the default process in a call center environment. The CSR will be the liaison... ...10:00 AM to 7:00 PM Opportunity to work remotely Principal Duties: Handle...
...detail. Qualifications ~ High school diploma required; Associates in Technical Drafting or similar preferred. ~10+ years of CAD design experience in oil/chemical manufacturing or industrial facilities. ~ Strong knowledge of ISA5.1 symbology and ability to...
...Job Description Job Description Delivery Driver - Class A or B Location: Burlington, KY, 41005Skills and Responsibilities: Demonstrate safety as a core value and establish a safe work environment Lead by example in following safety protocols Load and secure...