Job Description
Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the
caller needs such as eligibility, benefits, providers and claims
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to include
managing their health and well-being
• Own problem through to resolution on behalf of the customer in real time or through comprehensive and timely follow-up with
the member
• Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner
with others to resolve escalated issues.
Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.
Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets. Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities. Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.Fingerprint Technician We are seeking a dedicated and detail-oriented Fingerprint Technician to join our team. In this role, you will be responsible for capturing and processing fingerprint data for various identification and background check purposes. The ideal candidate...
...Certification will require all first time applicants for an initial credential to be fingerprinted as part of a national criminal background check. Equal Opportunity Employer Attachment(s): Computer Technician LHISD .docx.pdf Liberty Hill Independent School District
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