Bilingual Call Center Representative Job at The Midtown Group, Washington DC

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  • The Midtown Group
  • Washington DC

Job Description

Job Description

Job Description

DC Government Agency is hiring  DC residents with strong Bilingual,  customer service and  call center experience for a  remote position supporting the  Agency's Call Center.

Position Highlights:

  • Start Date: November 3, 2025
  • Schedule: Monday–Friday, 11:30AM-8:00 PM EST and Saturday rotation 10AM-5PM **Training hours will be M-F 9:30AM-6PM
  • Pay: $19.19
  • Location: Fully remote (must have a strong and stable home internet connection – minimum 25 Mbps)
  • Citizenship: Must be a  U.S. citizen
  • Proficient in English and Spanish

Important Training Requirement:

  • The first 6 weeks of training are mandatory —  no time off is allowed during this period.
  • If you have planned time off in November to mid December, please do not apply.

What You'll Do:

  • Answer inbound calls from the public and assist with health coverage questions and applications
  • Guide callers through eligibility, enrollment, and plan selection
  • Use internal systems to document calls and manage case details
  • Provide excellent, respectful service to people from diverse backgrounds

Qualifications:

  • High School diploma or GED
  • 6 months to 2 years of customer service, healthcare, or call center experience
  • Strong communication and problem-solving skills
  • Proficiency with Microsoft Word and Excel
  • Experience working with diverse and underserved populations
  • Comfortable navigating customer service and CRM software
  • Able to work in a fast-paced, structured environment

Remote Work Requirements:

  • Reliable home internet (25 Mbps or faster)
  • A quiet, distraction-free workspace
  • Must stay engaged and responsive during work hours, including calls, emails, and Microsoft Teams

Note: This could become a  long-term role . If the assignment ends, you’ll need to return all government-issued equipment.

Job Types: Contract, Temporary

Benefits:

  • Health insurance
  • Vision insurance
  • Work from home

Work Location: Remote

Company Description

Great opportunity with our client to gain new experience within a successful organization!

Company Description

Great opportunity with our client to gain new experience within a successful organization!

Job Tags

Contract work, Temporary work, Remote work, Monday to Friday, Saturday,

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