Job Description

Back Office Application Admin II - OnBase (Hybrid)

Primary Duties & Responsibilities

JOB SUMMARY

Experience what being part of the Globe Life family feels like. Be inspired by your leaders, encouraged, and cheered on by your teammates to excel and be supported in your career while working with us. We offer a competitive salary with a great benefits package, including 401(K) match, medical, dental, and vision health plans, short – term and long-term disability, paid time off, tuition reimbursement and other career development opportunities.

3rd Party Applications Administrator will be responsible for monitoring, system upgrades, and issue resolution in 3rd Party Applications that the team supports. The Administrator will also be responsible for supporting existing workflow for Business Units based on requirements.

This role will also require access to sensitive data. Confidentiality around sensitive or classified customer and employee information will be required.

PRIMARY DUTIES & RESPONSIBILITIES

• Experience with administering OnBase required. 
• Maintain and resolve issues pertaining to Document Management products.
• Require SQL query building and optimization skills in SQL Server.
• Some experience with VB.Net or C# required with ability to understand code and re-factor it.
• Troubleshoot and resolve system/database performance issues.
• Perform application upgrades and apply appropriate software updates/patches.
• Occasionally write PowerShell scripts to automate tasks.
• Integration with relevant external tools.
• Perform daily system/application administration (new implementations, system configuration/security etc.)
• Function as technical subject matter expert (SME) for administration and support of applications in production environment.
• Provide front-line applications administration, support and guidance, which may include service packs, upgrades, and infrastructure changes.
• Testing of applications, upgrades, and patches prior to introduction to production environment.
• Work with project teams to troubleshoot complex issues, identify and implement solutions to re-occurring problems.
• Develop reports and dashboards.
• Resolve user issues by working on Helpdesk tickets.
• Share on-call responsibilities for supported applications.
• Communicate technical and business problems clearly, quickly and in a concise manner to a variety of audiences.
• Administer and support other 3rd Party Applications as needed.
• Hybrid (WFH/Remote - Monday and Friday) & (In Office - Tuesday thru Thursday)

KNOWLEDGE, SKILLS, & ABILITIES

• Working knowledge of OnBase required . 
• Candidate would ideally be certified in OnBase API, Workflow and System Administration:
  • OnBase Certified System Administrator (OCSA)
  • OnBase Certified Workflow Administrator (OCWA)
  • OnBase Certified Application Programming Interface (OCAPI)
• Ability to write and analyze SQL queries.
• Ability to document user requirements and build process workflows.
• Ability to work both as a team player as well as able to complete tasks independently.
• Ability to work under pressure.
• Excellent communication skills with internal and external contacts. 
• Basic understanding of what IT systems can and cannot do with the ability to analyze requirements for feasibility in terms of effort, time, and costs.
• Display ability and willingness to proactively solve business problems.
• Ability to accurately estimate level of effort for development activities. 
• Technically minded with demonstrated troubleshooting and analytical skills.
• Ability to communicate in both technical and business terms, clearly and concisely.
• Excellent time management, multitasking, task planning and prioritization skills.
• Ability to communicate and gather requirements from large number of project stakeholders. 
• Knowledge and experience in IT solution architecture.
• Experience with PowerShell scripting a plus.
• Familiarity with SDLC processes is desirable.

Applicable to all employees of Globe Life & Accident and its subsidiaries:

• Reliable and predictable attendance of your assigned shift
• Ability to work full time and/or part time based on the position specifications.

EDUCATION & WORK EXPERIENCE REQUIRED

• 3-5 year experience as system administrator for enterprise application. Experience with OnBase administration, OnBase API and/or OnBase Workflow Administration preferred.
• 2-5 years’ experience with SQL Server, including system and query optimization.
• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or equivalent work experience.
• Insurance industry experience a plus.
• Hybrid (WFH/Remote - Monday and Friday) & (In Office - Tuesday thru Thursday)

INDGLA1001

#DICE #OnBase

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