Job Description

Job Description

Job Description

Why NeuraFlash, Part of Accenture:

At NeuraFlash, Part of Accenture, we are redefining the future of business through the power of AI and groundbreaking technologies like Agentforce. As a trusted leader in AI, Amazon, and Salesforce innovation, we craft intelligent solutions—integrating Salesforce Einstein, Service Cloud Voice, Amazon Connect, Agentforce and more—to revolutionize workflows, elevate customer experiences, and deliver tangible results. From conversational AI to predictive analytics, we empower organizations to stay ahead in an ever-evolving digital landscape with cutting-edge, tailored strategies.

We are proud to be creating the future of generative AI and AI agents. Salesforce has launched Agentforce, and NeuraFlash, Part of Accenture, was selected as the only partner for the private beta prior to launch. Post-launch, we've earned the distinction of being Salesforce's #1 partner for Agentforce, reinforcing our role as pioneers in this transformative space.

Be part of the NeuraFlash, Part of Accenture journey and help shape the next wave of AI-powered transformation. Here, you'll collaborate with trailblazing experts who are passionate about pushing boundaries and leveraging technologies like Agentforce to create impactful customer outcomes. Whether you're developing advanced AI-powered bots, streamlining business operations, or building solutions using the latest generative AI technologies, your work will drive innovation at scale. If you're ready to make your mark in the AI space, NeuraFlash, Part of Accenture is the place for you.

NeuraFlash is seeking motivated individuals to join as Sr. Consultants with a vision to grow into Solution Architects (SAs). While this role begins with a focus on business analysis, the candidate will be expected to become an expert on AWS and Amazon Connect and eventually act as the lead on Connect implementations. You will combine learning client needs, documenting requirements, and designing solutions while being supported by dedicated workshops to ensure success.

• Lead Discovery & Requirements: Lead requirements gathering sessions and drive conversations to understand client needs, breaking them down into small, manageable pieces.
• Agile Execution: Create detailed user stories and manage functional specifications to guide the development process.
• Client Engagement & Demos: Assist in preparing discovery workshops and conduct comprehensive product demos for clients following the initial bootcamp/enablement period.
• Solution Design: Utilize white-boarding and consultative techniques to map out business and technical landscapes.
• Platform Expertise: Gain deep knowledge of Telephony Systems and specifically AWS and the Amazon Connect platform to provide tailored, expert solutions.
• Collaboration: Work closely with development teams to ensure requirements are met and the vision is executed correctly.

• Experience: 3-10 years of experience in business analysis, consulting, or project coordination.
• Domain Expertise: Required experience working with Contact Center platforms such as Twilio, Genesys, or Avaya.
• Education: Bachelor's degree in Business, Information Systems, or related fields.
• Consultative Skills: Strong analytical and communication skills with the ability to lead high-level conversations and "white-board" solutions live with clients.
• Technical Aptitude: Interest in learning cloud platforms and technical solution design, specifically AWS and Amazon Connect.
• Tool Proficiency: Proficiency in tools like Lucidchart, JIRA, or Confluence is a plus.

• Path to Architecture: Leverage workshops and hands-on experience to gain the skills necessary to design and architect enterprise-level solutions as a Solution Architect.
• Subject Matter Expert: Evolve into the lead consultant for Amazon Connect implementations, driving strategy and execution.

What's it like to be a part of NeuraFlash, Part of Accenture?

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

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