Job Description

Responsible for daily restaurant operations and actively ensuring a superior guest experience through excellent service. Supports the General Manager and entire team by organizing, planning and directing activities in all aspects of dining room service, front of house and beverage programming.

About You

• An ultimate people-person, who elevates the customer experience through genuine connection and guest interactions.
• Motivated, hard working and inspired by our horticultural surroundings.
• Working knowledge of alcohol, coffee and beverage programs with a passion for creating beautiful lattes and standout cocktails.
• Driven to lead a team of committed coworkers with an entrepreneurial spirit to reach targeted goals.
• Strong communication, listening skills and emotional intelligence.

Essential Duties

• Responsible for supporting and meeting daily restaurant operations to ensure a superior guest experience in our dining room
• Collaborate with the General Manager in analyzing and recommending methods drive sales, manage profitability, fulfill operating hours to include all controllable spending (payroll, COGS, invoicing)
• Manage beverage program; maintain relationships with purveyors, manage and submission of inventory, participation in menu development
• Assists the General Manager in hiring, training, developing, scheduling and evaluating employees through daily line-up, staff programs and daily evaluation of restaurant service performance
• Enforces company standards, policies, and procedures, including sanitation, safety, dress codes, and cash handling
• Interacts with guests to obtain feedback; effectively responds to and handles guest issues and complaints at all times acting as a brand ambassador
• Encourages a positive work environment for all staff

• Qualifications

  • 4-5 years restaurant experience
  • 2 years management experience
  • Ability to work in a standing position for long periods of time (up to 10 hours)
  • Ability to reach, bend and stoop

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

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