Job Description

Job Description

Job Description

Overview

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

Responsibilities

This internship will create a unique opportunity for a motivated student or early-career professional to

drive innovation in the insurance industry using AI, automation, and modern development platforms.

The intern will support business development initiatives by researching, prototyping, and demonstrating

AI-enabled applications that address key pain points for brokers, carriers, and clients.

Focus Areas

• AI Application Development: Build lightweight proof-of-concept apps tailored to insurance workflows (e.g., claims tracking, policy summarization, client service automation).
• Process Automation: Use orchestration platforms such as n8n and Azure Foundry to streamline repetitive tasks and enhance efficiency.
• Business Use-Case Development: Identify opportunities where tools like OpenAI and Claude can improve policy reviews, risk mitigation, claims, and client experience.
• Rapid Prototyping: Leverage Loveable, Visual Studio, and GitHub to quickly deliver and iterate on functional demos.
• Market Insights: Research AI adoption trends in insurance and propose scalable solutions for our business units.

Learning Outcomes

The intern will gain hands-on experience with:

• Applied AI/LLMs: OpenAI, Claude, prompt engineering, retrieval-augmented generation.
• Automation Platforms: n8n, Azure AI Foundry workflows.
• Full Stack & Collaboration Tools: Loveable, Visual Studio, GitHub.
• Industry Knowledge: Insurance operations, risk management, compliance considerations.
• Business Development: Presenting AI solutions to internal stakeholders and external partners.

Deliverables

• 2–3 AI app prototypes (claims, policy, or customer service focus).
• A playbook of AI business development opportunities for the insurance sector.

Qualifications

• Must be equivalent of Junior or Senior class level
• 3.0 overall GPA is preferred
• Coursework towards degree completion in Software Engineering, Computer Science, Data Analytics, Business Information Systems, or a related area of study is preferred.
• Ability to use menu driven software in addition to Word and Excel programs
• Ability to work independently
• Good organizational and research skills
• Ability to manage multiple tasks efficiently
• Strong communication skills
• Committed to providing excellent customer service
• Be resourceful in supporting projects and tasks as needed
• Ability to work effectively and efficiently with team members
• All applicants must be 18 years of age or older

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