Job Description

Purpose: 

Chestnut Hill College, founded by the Sisters of Saint Joseph, is an independent, Catholic institution dedicated to serving the Dear Neighbor without distinction, including students, faculty, staff, the surrounding community, and our global neighbors.

Requirements: 

• Bachelor’s degree from a recognized college/university required
• Prior experience handling an array of customer service duties
• Interpersonal skills: ability to interact with diverse groups positively and professionally to build strong relationships with prospective families, colleagues, and stakeholders.
• Excellent communication skills: oral and written.
• Sales skills: ability to effectively sell the institution's value amid higher education difficulties.
• Outstanding organizational skills. 
• Public Speaking: ability to speak in front of large crowds both in-person and virtually.
• Ability to handle confidential information.
• Time Management skills to meet recruitment targets and deadlines while performing duties off campus (traveling to recruitment events).
• Problem-solving skills: ability to think critically, creatively, and strategically to find solutions to common occurrences.
• Resilience: ability to handle rejection and setbacks to remain persistent in pursuit of enrollment goals.
• Punctuality
• Possess a valid driver’s license and car insurance or the ability to demonstrate the capacity to meet the transportation needs for the position.
• This is a demanding role that requires full-time availability.

Responsibilities: 

• Manage all activities related to prospective students, applicants, school districts, and colleges from a specific territory/population
• Attend regional and national college fairs (virtual where applicable)
• Report on recruitment initiatives, including tracking of inquiries, applications, follow-up contacts, campus visits, etc. that allow for the analysis of enrollment strategies
• Manage admissions materials inventory
• Conduct engagement via telephone, email, written, and personal contact with prospective students, families, and school personnel
• Conduct interviews and information sessions for all populations.
• Provide campus tours when needed.
• Promptly respond to phone calls, emails and inquiries
• Conduct weekly call campaigns and meet high-volume weekly call goals
• Manage application flow.  Evaluate admissions applications and make admission decisions or recommendations in a timely fashion. 
• Work closely with financial aid and other offices on campus to provide information students need to convert acceptances to enrollments
• Assist with the planning of enrollment related events such as Open House, Admitted Student Days, Group Tours, etc.
• Extensive travel is required for in-person recruitment to targeted schools, colleges and events in assigned regions to provide presentations to students and parents, including evening and weekend programs.,
• Frequent evening and weekend availability are required. Peak travel seasons: fall and spring.  
• Coordinate special projects as assigned
• Other duties as assigned

Contact Information: 

Interested candidates should send a cover letter and resume via ADP Workforce Now HERE.  No phone calls, please.

Chestnut Hill College is an employer committed to a culture of diversity, equity, and inclusion as a core value.  To foster an inclusive community and support our diverse student body, we embrace equal access. We welcome applications from candidates of all backgrounds, experiences, and perspectives, and encourage applications from groups historically underrepresented in higher education.  We are committed to increasing the diversity of the college community and the curriculum. 

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