Job Description

Position Overview

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it's at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Our Impact

Our team's main responsibility is posting cash receipts for several Single-Family and one Multifamily business lines. In addition, the team is responsible for business-to-business collection activities to maintain an industry leading low balance of aging receivables. Other work includes, accurate and timely processing of customers payment instructions, researching external and internal customer payment questions and ensuring compliance with the Guide and ACH compliance. Help to strengthen working relationships between internal and external partners. We review and recommend solutions to support workflow improvement, process inefficiencies, provide continuous oversight of internal/external workflows and systems to support operational efficiency.

Your Impact

In this role, you will be the responsible for business to business collection activities, processing of accounts receivables and corporate payment instructions for our customers. You will collaborate with internal and external business partners to address/resolve issues and escalations. This role will give you opportunities to broaden your business competence while being part of an inclusive team targeting to deliver the following:

• Post customer payments, checks and wires, to the appropriate accounts and reconcile transactions
• Process daily ACH files ensuring accurate and timely processing
• Assist internal and external customers with issues and questions
• Setup and maintain payment instructions for customers by verifying bank account details and validate payment information to ensure accuracy and prevent errors or fraud
• Maintain internal controls and update records as necessary to ensure proper audit trails.

Qualifications

• 1-2 + years related experience
• College degree or equivalent experience preferred.
• Experience with business-to-business collection activities
• Analytical experience ability to research issues and provide analysis on trends, etc.
• Process oriented ability to work with in highly controlled and defined processes to ensure control compliance and execution.
• Strong communication candidate will be working with business partners at Freddie, lenders and customers to resolve issues.
• Excellent verbal and written communication skills; customer-facing communication experience
• Ability to draw conclusions by analyzing large amounts of information.

Keys To Success In This Role

• Be Mission Focused (Make Home Possible)
• Deliver Results
• Be Curious
• Be Customer Focused
• Be Innovative and Courageous
• Be Analytical and Think Critically
• Be Adaptable and Adopt Change

Current Freddie Mac employees please apply through the internal career site. We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac's business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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