Job Description

Luxer One is a package solutions company on a mission to completely solve the package challenge for properties of all kinds. Our automated package lockers and rooms provide multifamily properties carriers and residents with a secure and seamless way to deliver and receive packages 24/7.

Were seeking a hungry coachable customercentric Growth Account Manager (Multifamily Sales) to join the team. In this role youll proactively assess key national and regional accounts and help identify and address barriers to growth. As a key member of our sales team you will be a touchpoint for Luxer One and our top clients.

If you have a positive customerobsessed cando attitude and you want to have the authority to go the extra mile to make customers happy youve come to the right place.

Responsibilities will include:

• Ensuring bestinclass CSAT and NPS Scores for identified national accounts
• Rapidly responding to clients at both the property and regional / corporate level
• Conducting healthchecks and coordinating with CS team / Carrier Relations to solve issues
• Driving system and service expansions to grow customer portfolio
• Gaining insights through proactive outreach to existing customers for feedback & testimonials
• Developing longterm relationships to promote growth for customers
• Identifying opportunities for automation and selfservice
• Forecasting and tracking of key account metrics including the preparation of various reports

Requirements

Required skills:

• Fast learner selfstarter ability to complete administrative tasks with minimal supervision
• Solutionsorientation with a strong bias for Action picking up the phone to resolve issues and drive business forward while striving to maintain a high level of trust and confidence on the part of the customer
• Highly motivated to live the Core Values of Luxer One
• Extremely organized with keen attention to detail
• Great computer skills; a fast and flexible learner who can utilize a variety of software tools
• Excellent verbal and written communication skills
• Ability to identify customer opportunities and expand accounts and upsell new products and features
• Confident and wellspoken with a courteous phone presence
• Strong listening and responding skills
• Dependable with an eagerness to learn

Preferred experience:

• Customer service industry: 12 months with a proven track record of delivering results
• Contact Center experience preferred
• Multifamily industry experience a definite plus

Benefits

• You ll have opportunities to advance. We re fans of helping our employees learn different aspects of the business be challenged with new tasks mentored and grow.
• As Luxens we celebrate one anothers differences and ideas. Were proud of our culture of diversity and inclusion and we have programs that bring us together on important issues and provide educational opportunities for all employees
• A generous benefits package (Medical Vision Dental)
• 401K with employer match
• Accrued Paid Time Off
• Accrued Paid Sick Leave
  

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