Job Description
Federal RESPONSE CENTER, INC.®
2500 N. Airport Commerce Ave — Springfield, MO 65803 — (417) 869-9192
Alarm Operator (Customer Service and Security Alarm Dispatcher)
SUMMARY DESCRIPTION:
JOB REQUIREMENTS:
Education/Experience: Any combination equivalent to education and experience that provides the required skill and knowledge. Typical qualifications would be equivalent to:
1. High School Diploma or GED.
2. Monitoring/Dispatching experience preferred.
KNOWLEDGE:
Customer Service, Multi-line phones, life-safety
Microsoft Office; primarily Outlook, Microsoft Excel and Word.
SKILLS:
Excellent customer service skills with co-workers and customers by telephone. Computer based dispatching and service call scheduling helpful but not required. Good documentation and data entry skills. Accurate typing and 10-key skills. Must be detail oriented and very organized with superior telephone, written & verbal communication, and interpersonal skills. Must have confidence to work independently, but responsive to team environment.
ABILITY:
Multi task ability and stress tolerance. Must be able to effectively communicate and articulate with technicians and customers professionally. Must be able to problem solve, be a quick thinker and resourceful. Strong phone presence, with the ability to speak clearly and project voice. Must have the physical ability to bend down to get into file and to lift up to 50 lbs.
FLSA STATUS:
Non-Exempt
Work Remotely
Job Type: Full-time
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